Return & Refund Policy

1. Returns

We do not accept returns based on change of mind. Every product is discussed with one of our solar experts before purchase to confirm it's the right fit for your needs, so we ask that you conclude your decision before payment is made.

2. Faulty or Wrong Items

If you receive a faulty product or the wrong item, contact us within 48 hours of delivery and we will arrange a replacement, repair, or refund.

3. How to Request a Return

Contact our team via WhatsApp or phone with your order details and the issue. We'll confirm eligibility and next steps, including whether the item should be brought to a branch or collected.

4. Refunds

Approved refunds are processed back to your original payment method. Paystack's standard processing window is 3 to 10 business days from when we initiate the refund.

5. Return Shipping

Return shipping is covered by the customer. As with your original order, shipping is arranged separately and isn't included in the product payment — please discuss return shipping directly with our sales or support team.

6. Installed Systems

Once a solar system has been installed, it is covered by the manufacturer's warranty and our installation guarantee rather than this return policy. Contact us if you experience an issue with an installed system.

7. Contact Us

Solarite Mall by Cornerstone Solar
No. 96D, N.U.D Road, Okeyeke, Abeokuta, Ogun State
09119991942 · WhatsApp